Thank you for choosing Ash Cars Reading for your transportation needs. This Cancellation, Termination, and Refund Policy outlines the terms and conditions governing cancellations, terminations, and refunds associated with our services. By using our services, you agree to adhere to the following policies:
- Cancellation Policy:
1.1. Cancellation Window: – Customers are permitted to cancel their Ash Cars Reading reservation up to 24 hours before the scheduled pick-up time without incurring any cancellation fees. – Cancellations made within 24 hours of the scheduled pick-up time may be subject to a cancellation fee.
1.2. Cancellation Process: – To cancel a reservation, customers must contact our customer support at 0118 9 86 86 86 or 07825 500 448. – Cancellations made through the mobile app must be confirmed via a cancellation notification received by the customer.
1.3. Cancellation Fee: – Cancellation fees will vary based on the time of cancellation and may be communicated to the customer at the time of booking.
- Termination Policy:
2.1. Termination by Ash Cars Reading: – Ash Cars Reading reserves the right to terminate a ride or service in the event of any unlawful or inappropriate behavior by the passenger. – Termination due to passenger misconduct may result in the forfeiture of the entire fare and may be reported to the appropriate authorities.
2.2. Termination by the Passenger: – Passengers have the right to terminate a ride at any point. However, terminating a ride mid-way may result in charges for the distance travelled up to that point.
- Refund Policy:
3.1. Refund Eligibility: – Refunds are generally processed for cancellations made within the allowed time frame and in accordance with our cancellation policy. – Refunds may be considered on a case-by-case basis for situations beyond the customer’s control, such as technical issues or unforeseen emergencies.
3.2. Refund Process: – Customers seeking a refund must contact our customer support team at 0118 9 86 86 86 or 07825 500 448 or via email at Info@ashcars-reading.com and provide details of the cancellation. – Refunds will be processed using the original payment method and may take 7 business days to reflect in the customer’s account.
3.3. Non-Refundable Charges: – Certain fees, such as booking fees or fees for additional services, may be non-refundable. These will be communicated to the customer at the time of booking.
- Policy Revisions:
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- Ash Cars Reading reserves the right to update or revise this policy at any time. Customers will be notified of any changes through our website, mobile app, or other communication channels.
By utilising our taxi services, you acknowledge and agree to abide by the terms and conditions outlined in this Cancellation, Termination, and Refund Policy. If you have any questions or concerns, please contact our customer support team at 0118 9 86 86 86 or 07825 500 448 or Info@ashcars-reading.com